Effective date: June 6, 2026

By creating an account or using Local Roots, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.

Information We Collect

We may collect:

How We Use Information

We use information to:

Communications

We may send service-related communications regarding your account, orders, seller applications, platform updates, security notifications, and other important operational matters. Users may unsubscribe from optional marketing communications at any time.

Location Information

Local Roots may collect and display seller location information, pickup cities, and pickup details to help buyers discover local products and complete purchases.

Exact pickup locations should only be shared when necessary to fulfill an order.

Seller Information

Certain seller information, including business name, seller profile details, product listings, product photos, pickup city, and other information intended for public display, may be visible to buyers and other users of the platform.

Payments

Payment information is handled by Stripe, our payment processor. Local Roots never sees or stores your full card or bank details. Sellers’ payouts are processed through Stripe Connect.

Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no internet-based service can guarantee complete security.

Cookies and Analytics

Local Roots may use cookies and similar technologies to improve functionality, maintain security, understand platform usage, and enhance the user experience.

Third-Party Services

Local Roots relies on trusted third-party service providers, including Stripe for payment processing and other technology providers for hosting, authentication, storage, and platform operations.

These providers may process information on our behalf in accordance with their own privacy policies.

International Data Processing

Some of our service providers may store or process information outside of Canada. By using Local Roots, you acknowledge that your information may be subject to the laws of other jurisdictions.

We do not sell, rent, or trade personal information.

We only share information when needed to complete an order (for example, sharing pickup details between buyer and seller) or when required by law.

Your Privacy Rights

Users may request access to, correction of, or deletion of their personal information by contacting info@localrootsapp.ca.

Data Retention

We retain personal information only as long as necessary to operate the platform, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Account Deletion

Users may request deletion of their account and personal information by contacting: info@localrootsapp.ca

Some information may be retained where required for legal, tax, fraud prevention, dispute resolution, or record-keeping purposes.

Age Requirement

Local Roots is intended for users who are at least 18 years of age or the age of majority in their jurisdiction.

Business Transfers

If Local Roots is involved in a merger, acquisition, financing, reorganization, or sale of assets, user information may be transferred as part of that transaction, subject to applicable privacy laws.

Changes to this Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the platform or by email where appropriate.

Questions

You may contact us at info@localrootsapp.ca with any privacy questions or to request deletion of your account.