Understand Our Approach to Refunds and Dispute Resolution
This page details Local Roots’ policies for managing refunds and disputes, ensuring clear communication and fair resolutions between buyers and independent local sellers.
Have questions about our refund and dispute process?
Find clear explanations and guidance on refunds, disputes, and subscription policies to resolve your order concerns effortlessly.
How do I request a refund for a purchase?
Refund decisions are generally the responsibility of the seller.
Refunds may be considered in situations such as:
- The order was paid for but never provided.
- The seller is unable to fulfill the order.
- The product received is significantly different from the listing description.
What if my order arrives damaged or incorrect?
If there is an issue with your order, we encourage buyers to contact the seller directly first to seek a resolution. Many issues can be resolved quickly through direct communication between buyers and sellers.
Are subscription fees refundable?
Subscription fees are non-refundable but can be canceled anytime to avoid future charges.
How does Local Roots assist with disputes?
If a buyer and seller are unable to resolve an issue directly, Local Roots may review the situation and assist in facilitating communication.
While we may investigate disputes and take action against accounts that violate our policies, Local Roots does not guarantee refunds and is not responsible for the actions, products, or services provided by independent sellers.
What if there is fradulent activity?
Local Roots reserves the right to suspend accounts, remove listings, or take appropriate action where fraudulent activity is suspected.
Contact Us
Questions regarding refunds or disputes may be directed to:
Addressing Key Challenges in Your Local Marketplace Experience
Discover how Local Roots helps resolve common transaction issues to ensure a seamless buying journey.
Order Discrepancy Resolution
We assist buyers and sellers in quickly correcting any order mistakes to maintain trust and satisfaction.
Refund Request Process
Learn how to request refunds for eligible purchases with clear guidelines and timely responses.
Subscription and Fee Clarifications
Understand our policies on subscription charges and how we handle disputes to support transparent commerce.
Our Commitment to Your Complete Satisfaction
This section details our refund and dispute policy, emphasizing prompt resolutions and a straightforward refund process to support clear communication between buyers and sellers.